We read every message and respond within 24 hours on business days. Choose the right email below for the fastest response.
Fill in the form below and we'll reply to your email within 24 hours on business days (Monday–Friday). For urgent matters, include "URGENT" in the subject field.
Many questions are answered on our FAQ page. Here are the most common issues and quick answers:
ChatHindi doesn't require an email address, so there's no automatic password reset link. If you remember your username, email us at support@chathindi.co.in with your username and we'll verify your identity and help you regain access.
Email support@chathindi.co.in with subject "Appeal: [Your Username]". Include why you believe the ban was incorrect. We review all appeals within 48 hours. See our Trust & Safety page for the appeals process.
Email support@chathindi.co.in with your username and the subject "Delete Account". We will permanently delete your account and all associated data within 7 business days and confirm by reply.
The fastest way is using the in-app report button (⚑ flag icon on any message or the Report button on a user's profile). For serious violations, email abuse@chathindi.co.in with the username, description, and any screenshots.
ChatHindi requires users to be 13+. We have multiple safety features built in. Read our comprehensive Parental Control Guide for a full explanation and recommended settings for young users.
ChatHindi displays Google AdSense ads on public pages. We don't accept direct advertising placements. For partnership and sponsorship enquiries, email support@chathindi.co.in.
ChatHindi is built by a small, passionate team based in India. We are not a faceless corporation — we are developers, designers, and community managers who genuinely care about building the best Hindi chat platform in the world. When you email us, a real person reads your message. When you report an issue, a real person reviews it.
We are available Monday through Friday during Indian Standard Time business hours (10 AM – 7 PM IST). For urgent child safety matters, we have monitoring outside business hours and aim to respond within 12 hours regardless of day or time.
Before emailing, check if your question is already answered:
You can also ask questions directly in ChatHindi's General Room — our community and team members are often present and can help with common issues quickly. Open Chat →
We are a small team — we read every message personally and we never use automated reply bots for support queries. Your message goes to a real person.
ChatHindi is built by a small, dedicated team that genuinely cares about every user's experience. We are not a large corporation with automated support bots — every message you send reaches a real human being who reads it personally and responds thoughtfully.
We know that waiting for support can be frustrating, especially when you cannot access your account or have experienced something upsetting. We commit to clear communication: if an issue is going to take longer than 24 hours to resolve, we will tell you that explicitly and explain why, rather than leaving you in the dark.
When you submit the contact form, your message is sent via Formspree to our support email inbox. Here is what happens next:
For quick questions about how features work, the fastest option is often to ask directly in ChatHindi's General Room. Our community includes long-time users who know the platform well and enjoy helping new members. ChatHindi team members are also frequently present in the General Room during business hours and can answer questions directly.
This is especially useful for: finding out how a feature works, getting tips on using voice notes or video calls, understanding room moderation, or getting quick help with display or setting issues. You do not need to wait 24 hours for an email reply when the answer might come in 2 minutes in the chat room.